Complaints Policy

 

How to Make a Complaint

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You can lodge a complaint by contacting us via:

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• Email: accounting@myfortress.com.au

• Phone: 07 4725 2384

• Mail: PO Box 6006, Townsville QLD 4810

 

We will acknowledge your complaint within 5 business days and aim to resolve it within 20 business days.

 

Internal Review

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If you are not satisfied with the initial response, you may request an internal review by a senior member of our team. We will reassess your complaint and provide a final response.

 

Escalating to the Tax Practitioners Board (TPB)

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If you remain dissatisfied, you may escalate your complaint to the Tax Practitioners Board (TPB), the national regulator of tax practitioners.

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• Website: https://www.tpb.gov.au/complaints

• Phone: 1300 362 829

• Mail: GPO Box 1620, Sydney NSW 2001​

 

The TPB can investigate complaints about breaches of the Code of Professional Conduct, including issues such as dishonesty, lack of competence, or unregistered services.